Shipping policy

At Chille Collective, we curate premium essentials for your daily ritual. Every order is handled with the utmost care to ensure it arrives in pristine condition.

Processing Times:

All orders are processed and prepared within 1–3 business days. Please note that our boutique does not ship on weekends or holidays.

Shipping Rates & Estimates:

* Standard Shipping: $5.99 (3–5 business days)

* Complimentary Shipping: Automatically applied to all orders over $100.00

Tracking Your Order:

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update.

Damages & Issues:

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right. To help us resolve the matter quickly, please provide photos of the item, packaging, and shipping label within 7 days of delivery.